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Frequently Asked Questions
Here is a list of frequently asked questions and possible resolution for some common
issues that our Users face. We are updating this all the time based on feedback
received from our valued Customers and Service Providers.
For Customers
Registration
- How are User ID & Password for various services set up? What if I lose my
User ID or Password?
User ID and Password for using www.littleservices.com
are chosen & entered by you when you register for the first time. You can change
your password subsequently at any time by logging on at
www.littleservices.com In the event your password is mislaid, you can request
your password to be sent to the email address linked to that USER ID. We will email
the password to your valid email address registered with us. This USER ID and Password
can be used by you to access all services offered by Little Services Gateway Inc.
Service Providers may also offer their own loyalty program distinct from the ‘Little
Extras” program offered by Little Services. You would be set up for such loyalty
programs by the concerned Service Providers if you choose to join and USER ID and
Passwords for these programs are set up by the Service Providers and emailed to
you to enable you to view your point balances.
- What aspects of my Account can I view and manage?
The standard Account view provides you access to “Account balances”, “Little extras”
points, the orders history, interactive scheduler, etc. It also allows for searching
for Service Providers by Category & view services provided by each of them. You
can also change/edit your profile information and change your password.
Scheduling
- What do I do if I need to change an appointment? Who do I contact?
To change an appointment, you would need to contact the Service Provider you originally
made the appointment with to reschedule your appointment. Contact phone numbers
for all Service Providers can be found by looking them up through our Search functionality.
No changes can be made to existing appointment in the scheduler through the portal.
- What if I want to permanently cancel an appointment? How do I get a refund?
To permanently cancel an appointment, you would need to contact the Service Provider
you originally made the appointment with and arrange to cancel the appointment.
The Service Provider may at their discretion charge you administrative fees for
canceling the appointment. The Service Provider would arrange to refund you the
balance in the event you have pre-paid for the service.
Dispute Resolution & Customer Service
- How do I resolve a dispute?
Disputes that deal with scheduling, appointments, services being rendered, quality
of service, price, Service Provider operated loyalty program, etc should be referred
to and dealt with the Service Provider. Disputes pertaining to Little Credits, Little
Extras and User access, password, etc should be referred to us at customerservice@littleservices.com
“Little Extras” Loyalty Program
Little Credits Program
- What is the advantage of buying “Little Credits”? How can I use it?
Payment for services using “Little Credits” are honored by all Service Providers
registered, operating and offering their services through our portal. So you enjoy
the convenience of making a single credit to your account and being able to use
it to pay for many services now and in the future. You choose the amount you want
to credit to your account and the balance is reflected on your account. You can
use the balance in your account to pay for services you order through the portal.
All orders/services paid for using “Little Credits” entitles you to earn points
under our “Little Extras” program.
Service Provider Loyalty Programs
Payments
For Service Providers
Profile Registration & Activation
- How do I amend my profile & services offering?
You can easily amend your profile, services being offered, service terms, pricing
and passwords by logging onto our portal.
- How are User ID & Password for various services set up? What if I lose my
User ID or Password?
User ID and Password for using www.littleservices.com
are chosen & entered by you when you register for the first time. You can change
your password subsequently at any time by logging on at
www.littleservices.com
In the event your password is mislaid, you can request your password to be sent
to the email address linked to that USER ID. We will email the password to your
valid email address registered with us. This USER ID and Password can be used by
you to access all services offered by Little Services Gateway Inc.
As a Service Provider, you may also offer your own loyalty program distinct from
the ‘Little Extras” program offered by Little Services. You would set up customers
for such loyalty programs and provide them with USER ID and Passwords via email/mail,
etc to enable them to view their point balances.
Scheduling
- What do I do if I need to change an appointment? Who do I contact?
To change an appointment, you would need to contact the Customer who originally
made the appointment with you to reschedule the appointment. Contact phone numbers
for all Customers can be found in the order/invoice sent to you. However, no changes
can be made to existing appointment in the scheduler through the portal.
Dispute Resolution & Customer Service
- What kind of disputes do I resolve with Customer?
Disputes that deal with scheduling, appointments, services being rendered, quality
of service, price, your unique loyalty programs, etc should be dealt with by you.
Disputes pertaining to Little Credits, Little Extras and User access, password,
etc should be referred to us at customerservice@littleservices.com
Little Credits Program
- What is the advantage of the “Little Credits” program to a Service Provider?
The Little Credits program benefits our Providers in a number of ways. It provides
us a pool of pre-funded accounts that are then used by Customers for ordering services
with Service Providers. Since these funds are already in the account, there is very
little possibility of chargeback. Also if you are a Service Provider currently not
accepting Credit cards, this represents a convenience for your customers who wish
to pay you electronically. Additionally, customers using this program to pay earn
loyalty points that can be redeemed with all Service Providers operating through
the portal. In short, More Business & More Profits.
“Little Extras” Loyalty Program
Service Provider Loyalty Programs
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