This agreement (“Agreement”) is made between:
Little Services Gateway Inc, with its principal place of business at 432 Hounslow
Avenue, Toronto, Canada ON M2R 1H6 ("Company")
AND:
“USER”
Wherein “USER” refers to any Customer that uses the Company’s website to order/request
services from Service Providers.
THE USER ACKNOWLEDGES THAT THE TERMS AND CONDITIONS OF THIS AGREEMENT HAVE BEEN
MADE AVAILABLE TO THEM AND HAVE BEEN REVIEWED BY THE USER PRIOR TO THEIR ORDERING/REQUESTING
SERVICES FROM SERVICE PROVIDER THROUGH THE WEBSITE OPERATED BY THE COMPANY. THE
USER FURTHER ACKNOWLEDGES THAT SUBMISSION OF THE REQUEST TO THE COMPANY (“REGISTRATION
REQUEST”) EITHER ELECTRONICALLY OR OTHERWISE TO BE SET UP AS A REGISTERED USER FOR
ORDERING/REQUESTING SERVICES THROUGH www.littleservices.com
CONSTITUTES ACCEPTANCE OF THIS AGREEMENT AND WILL BIND THE USER TO ALL OF THE TERMS
AND CONDITIONS HEREOF.
Whereas the Company operates a services marketplace through its web portal www.littleservices.com and the Service
Provider is offering its services to “USERS” through the said services marketplace
and in consideration of the mutual promises and covenants made herein, the Company
and the USER agree as follows:
1. Definitions
“Agreement” refers to this document and other documents that may be exchanged/updated
from time to time.
“Company” or “Company’s” refers to Little Services Gateway Inc., with its registered
office at 432 Hounslow Avenue, Toronto, ON M2R 1H6 (first party to Agreement)
“Service Provider” refers to the party providing the services, its owner, its
officers, agents, employees, partners and anyone otherwise authorized to act on
behalf of the “Service Provider”.
“Customers” or “Users” means any person using the Company’s online portal to place
orders with the “Service Provider” or buying pre-paid “Little Credits” as described
herein under.
“Online Portal” or “Web portal” or “Web presence” or “Web site” refers to www.littleservices.com
2. Services
Subject to the terms and conditions of this Agreement, the Company will provide
the Services specified in Exhibit A (the "Service Description"). Subject
to the Users right to terminate this Agreement as provided herein, the Company may
expand or contract the scope of the Services or terminate this Agreement for any
reason by notifying the Users 30 days in advance of such change unless the change
is necessitated as described under clause 17. The Users continued use of the
Company’s Services after modification of these Services constitutes their acceptance
of the modifications.
3. Rights to the Company’s Intellectual Property
The User shall not enjoy any rights to or otherwise use any trade mark, trade
name, copyright, logo, symbols, coined word or combination of words, or any other
intellectual property whatsoever owned or used by the Company as well as displayed
on its website (www.littleservices.com).
4. Registration Obligations
In consideration of use of the Service, the User agrees to provide true, accurate,
current and complete information about itself as prompted in Enrollment/Registration, and maintain and promptly update its Account including
but not limited to Address, billing address, email address and other data to keep
it true, accurate, current and complete. If the User provides any information that
is untrue, inaccurate, not current or incomplete, or the Company has reasonable
grounds to suspect that such information is untrue, inaccurate, not current or incomplete,
the Company has the right to suspend or terminate the Users account and refuse any
and all current or future use of the Service (or any portion thereof).
5. Service Requests
An order or request for service by a Customer/User from a Service Provider for
the Services offered by the Service Provider (as per the Registration Information
provided now or as amended from time to time) and placed through the web portal
www.littleservices.com which is emailed
and/or faxed to the Service Provider by the Company constitutes a valid Service
Request.
6. User Obligations
The User is obligated to accept the agreed upon requested services from the Service
Provider at the quoted price as per the menu, pricing and terms appearing on
www.littleservices.com. User acknowledges that the Company is not liable
for any non-provision of the agreed services by the Service Provider either partially
or in full. The User is obligated to keep to/meet scheduled appointments with Service
Providers. The User also acknowledges that they are obligated to pay all dues in
full for transactions scheduled or processed through the Company and its web portal.
Further, the User agrees to provide the Company a valid and functioning email address
at the time of Enrollment/Registration & keep that information duly updated.
7. Scheduling
The Company’s online scheduling functionality offers Customers/Users the opportunity
to schedule and order for services from Service Providers who agree to the terms
and conditions of the service via the Internet by using a web portal (www.littleservices.com)
belonging to the Company. To use the Service, the User must obtain access to the
Internet, either directly or through devices that access web-based content, and
pay any service fees associated with such access. In addition, they must provide
all equipment necessary to make such connection to the Internet, including a computer
and modem or other access device to be able to fully use the services provided by
the Company. Orders or Service requests are either faxed and/or emailed by the Company
to the Service Providers.
User acknowledges that orders/service requests may be rescheduled by the service
provider by contacting the Customer/User or rescheduled by the Customer by contacting
the Service Provider. User hereby accepts that the Company is not liable or responsible
in any way for the timing or fulfillment of the order and is purely a bridge between
the Service Provider and the Customer for initiating the initial Order/Service Request.
Scheduled orders will appear both on the Service Provider and Customer’s online
schedulers accessible through www.littleservices.com
& the details therein will reflect the original Order/Service request and
it is the responsibility of the Service Provider and Customer to update their respective
schedulers in the event the appointment is rescheduled by mutual consent. The User
acknowledges and accepts all the above without any limitations.
Notwithstanding any of the above, the User hereby acknowledges and accepts that
the Company is not liable for any missing or incorrect Orders/Service requests or
for any losses suffered on account of the operation of the scheduling functionality.
8. Order/Service Request Processing and Handling
Orders/Service Requests placed by the Customer through the web portal will be
faxed and/or emailed by the Company to the Service Provider. The User acknowledges
and accepts that they are obligated to accept the services requested as per the
terms and conditions outlined at the time of their scheduling/order placement through
the Company with a Service Provider and modified thereafter from time to time. Once
an Order/Service request is accepted and scheduled by the Service Provider, changes
to the service request and/or date/time of providing the service can only be done
after obtaining necessary consent of the Customer.
Users agrees that they will pay the Service Providers directly for the total amount
of Orders/Service requests placed through the Company’s portal including all applicable
taxes with the exception of those Orders/Service requests for which the Customer
chooses to pay using the “Little Credits” (as defined and detailed under Clause
11 below) facility offered by the Company.
The Service Provider is responsible for providing customer service to its customers
for the services provided/to be provided by it. The User hereby acknowledges and
agrees that the Company is not in any way responsible for the provisioning of the
service, quality of the services rendered or any other aspects of the service itself
including the pricing. The Service Provider is obligated to provide a valid and
functioning customer service contact telephone number to the Company which would
be displayed to the Customer as part of the Order/Service Request confirmation.
9. Billing & Payments
User hereby acknowledges and agrees that they are solely responsible for directly
paying Service Providers for service requests/orders placed through the portal with
the Service Providers at the price plus taxes indicated on the portal except in
instances wherein such Orders/Service requests including payment and taxes applicable
thereof are paid for using the Company’s “Little Credits” program. Orders/Service
Requests inclusive of applicable taxes paid for using the Little Credits facility
will be honored by the Service Provider for fulfillment of Services.
10. Little Credits Program
The Company offers a program called “Little Credits” that allows Customers/Users
to purchase prepaid credits by debiting their credit cards for a dollar value which
are then credited to their account (Users/Customers are defined as those persons
using the website to order services) held with Little Services Gateway Inc. These
credits can only be used towards paying for services including applicable taxes
ordered with service providers through www.littleservices.com.
In the event the User of the services provided by the Service Provider chooses to
buy prepaid credits and use it to order services from the Service Provider, the
Order/Service request will reflect the pre-payment and the Service Provider will
honor such orders/service requests and will not collect any monies for providing
the services defined in the faxed and/or emailed Order/Service request provided
to the Service Provider. Little Credits balances are not transferable to any other
account holder nor can this be paid back to a customer. The balances once created
and credited to an account can only be used for scheduling/ordering services at
the www.littleservices.com.
11. Loyalty Points and Redemption
The Company Customers who use the fixed value Little Credits feature to pay for
services scheduled with service providers receive points under the Company’s “Little
Extras” program on the basis of 1 point for every Canadian Dollar of spends
using the “Little Credits” program. These points can be redeemed by Customers
at a minimum of every 1000 point level to obtain a C$25 Little Credits that can
then be used to schedule services with and pay any of the participating Service
Providers.
Redemption Formula
|
Little Extras Point Level |
Little Credits (C$) |
|
1000 |
C$ 25 |
Redemption can be done at a minimum of 1000 points as also in larger 1000 point
increments (example 3000, 4000 points etc).Redemption can be initiated by Customer
by signing onto their Account with the Company.
12. Disputes and Dispute Resolution
User agrees that the Company’s records are conclusive evidence of Users dealings
with the Company unless the User provides clear proof that the Company’s records
are wrong or incomplete. User agrees not to object to the admission of the Company’s
records as evidence on any legal proceeding on the ground that such records are
not originals, are not in writing, are hearsay, or are documents containing information
extracted from a computer. Unless the Company, in its absolute discretion advises
the User otherwise, if there is any discrepancy between information communicated
through the Company’s system and information contained in any of the Users Account
or otherwise, the information contained in such Account will be deemed to be correct
and the Company’s online information will be deemed to be amended accordingly.
In the event of dispute between Service Provider and User, the User hereby agrees
to settle any such disputes directly with the Service Provider. In the event there
is any dispute between the Company and User, both shall attempt to resolve the dispute
through discussions.
13. Conflicts
Neither the course of conduct between the Company and the Service Provider nor
trade practices shall act to modify the provisions of the Terms and Conditions.
14. Member Account, Password and Security
User will receive a password to be used with their chosen logon I.D. upon completing
the Registration/Enrollment process. User is responsible for maintaining the confidentiality
of the password and login I.D, and is fully responsible for all activities that
occur under their password or login I.D. Users agree to immediately notify the Company
of any unauthorized use of their password or login I.D or any other breach of security,
and ensure that they exit from their account at the end of each session. User agrees
that the Company cannot and will not be liable for any loss or damage arising from
Users failure to comply with this Section or from any loss or damage arising from
the actions of any third party.
15. Infrastructure Availability
The Company will use its best efforts to ensure critical infrastructure availability
at all times and in line with market practices. However, the Company is dependant
on external co-location data centre providers for infrastructure and solution availability
and thus cannot guarantee conformity with any specific availability parameters.
16. Temporary Service Suspension
The User agrees that from time to time, it may be necessary for the Company to
temporarily suspend Services for technical reasons or to maintain the network, the
hardware, the application or any other facilities as applicable, the timing of which
will be determined by the Company. The Company will attempt to provide the User
with reasonable advance notice of the temporary suspension of Services by posting
such notifications on its web site.
17. Emergency Service Suspension
The Company may at any time and from time to time suspend Services without notice
where necessary, acting reasonably, to prevent the improper or unlawful use of the
Company’s services or application by the User or any other person. The Company will
provide the User with notice following such an emergency suspension to advice of
the reasons for the suspension.
18. Data Backups
The Company does not offer guaranteed data backup services as its application
is co-located externally with a data center service provider. The Company is reliant
on the reliability of its remote backup and/or the restore process which is generally
considered reliable. However, because of the technical limitations regarding backups
on live servers and the possibility of data corruption on backup or restore, the
Company cannot guarantee all or any data can be restored from any particular backup.
The User acknowledges that the Company will have no liability whatsoever for any
claim or loss resulting from a failed backup and/or restore procedure.
19. Termination of Agreement
If the User breaches any of its obligations under this Agreement or the Acceptable
Use Policy (Clause 26 of this document) and incorporated into this Agreement, the
Company may terminate this Agreement immediately and without prior notice. The Company
may also terminate this Agreement upon the giving of not less than thirty (30) days'
prior written notice to the User. The User may cancel this Agreement as provided
for in Clause 31 of this document. In the event the scope of Services provided to
User is unilaterally changed by the Company as contemplated in Clause 2 hereof,
the User shall be permitted to terminate the Agreement at any time prior to the
date that the change proposed by the Company is to take effect.
20. Limitation of Liability
USER AGREES THAT NEITHER THE COMPANY NOR ANY OF ITS MEMBERS, SHAREHOLDERS, DIRECTORS,
OFFICERS, EMPLOYEES OR REPRESENTATIVES WILL AT ANY TIME BE HELD LIABLE FOR ANY LOSS
OF BUSINESS OR INJURIES OR LOSSES TO PERSONS OR PROPERTY FROM WILLFUL, ACCIDENTAL
OR MISTAKEN SUSPENSION OR DELETION OF USER INFORMATION OR DATA. The USER acknowledges
and agrees that in no event will the Company or any of its members, shareholders,
directors, officers, employees or representatives (collectively, the "LITTLE
SERVICES GATEWAY Indemnitees") be liable for any special, indirect, consequential,
punitive or exemplary damages, or economic damages (including but not limited
to damages for loss of profits or revenues, loss of data, or loss of use) in connection
with this Agreement, even if THE COMPANY has been advised of the possibility of
such damages.
21. Indemnity & Warranties
The USER will indemnify and save harmless the Company, its Directors and Employees
from and against all damages, losses, liabilities, fines, costs and expenses (including
actual legal fees and costs), incurred by or awarded, asserted or claimed against
the Company in connection with this Agreement which are attributable, in whole or
in part, to any negligent or willful activities or omissions of the USER or any
breaches by the USER of its obligations under this Agreement. USER ACKNOWLEDGES
USING THE SERVICES AT OWN RISK. THE SERVICES ARE DISTRIBUTED ON AN "AS IS"
BASIS AND "AS AVAILABLE" BASIS AND THERE MAY BE DELAYS, OMISSIONS, ERRORS
OR INACCURACIES IN SUCH INFORMATION AND DATA. THE SERVICES ARE PROVIDED WITHOUT
WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION,
WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND INCAPABLE OF EXCLUSION,
RESTRICTION, OR MODIFICATION UNDER THE LAWS APPLICABLE TO THE TERMS AND CONDITIONS.
USER HEREBY AGREES TO BEAR ANY AND ALL LIABILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICES OR INABILITY
TO USE THE SERVICES OR OUT OF ANY BREACH OF ANY WARRANTY.NONE OF THE COMPANY, ANY
LICENSOR, EMPLOYEE, AFFILIATE OR AGENT OF THE COMPANY OR ANYONE ELSE INVOLVED IN
CREATING, PRODUCING OR DELIVERING THE SERVICES (EACH, A "PROVIDING PARTY")
WARRANTS THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE, OR MAKES ANY WARRANTY
AS TO THE RESULTS TO BE OBTAINED FROM USE OF THE SERVICES OR FROM ANY INVESTMENT
DECISION MADE USING THE DATA, INFORMATION, OR TRANSACTIONS PROVIDED BY THE SERVICES.
22. Governing Law
This Agreement shall be interpreted in accordance with and be governed in all
respects by the laws of the Province of Ontario and the laws of Canada applicable
therein. The courts of Ontario shall have exclusive jurisdiction to entertain any
action or proceeding brought by the parties in connection with this Agreement or
any alleged breach of this Agreement.
23. User Acknowledgement
The User acknowledges that it accepts all risk of any unauthorized or illegal
use of the Company’s portal and network or any inter-connected network by third
parties. The Company provides no warranties, makes no representations, and accepts
no liability for the unauthorized or illegal access whatsoever.
24. Electronic Commerce
The User acknowledges that they are solely responsible for all aspects of its
online presence through the Company’s portal. This includes, but is not limited
to: a) the accuracy of statements made online and b) the placement of orders/service
requests.
25. Administrative & System Access
The Company, its management team, its technology partners and hosting provider
retains the right to applicable administrative access to any and all accounts enrolled
and operating on its web portal for the purposes of software upgrades, hardware
upgrades, data back ups, data warehousing, datacenter, network, server maintenance,
accounting, billing, rewards programs, customer service and related activities.
Appropriate access may also be needed to be provided to card processors, associations,
governments and their departments, regulatory authorities, etc where deemed necessary.
The User hereby acknowledges and consents to the above.
26. Acceptable Use Policy
Users must exercise a high degree of judgment and responsibility with respect
to their use of the Company’s services and they must comply at all times with the
policies and terms laid out in this Agreement. If a User engages in any of the prohibited
conduct identified below, this policy will be deemed to be violated and the Company
reserves the right to terminate its relationship with the User. Prohibited Conduct
may include but are not restricted to system abuses, posting of adult content and
links, sending unsolicited email, Illegal Content, etc. Any use of the
Company’s applications, systems and system resources that disrupts the normal use
of the system for the Company’s other Users and Service Providers is considered
to be abuse of system resources and is grounds for administrative intervention.
Some examples of abuse include but is not limited to multiple enrollments for the
same individual, creation of fictional Customer profiles and login accounts, impersonating
other Service Providers and Users in creating appointments for any business account
(including own), running load tests and denial of service attacks against
www.littleservices.com. The Company does not monitor
or control all the activities of the Users. The User assumes all responsibility
and liability relating to its Internet activities.
27. Severability and Waiver
If any provision of this Agreement is held invalid or unenforceable for any reason
by a court of competent jurisdiction, the offending provision will be severed but
the remaining provisions will continue in full force without being impaired or invalidated
in any way. The waiver by either party of a breach of any provision of this Agreement
will not operate or be interpreted as a waiver of any other or subsequent breach.
28. Relationship of Parties
No agency, partnership, joint venture, or employment relationship is created by
this Agreement and neither party has the power to bind the other party.
29. Legal Fees and Costs
In the event that any legal action becomes necessary to enforce or interpret the
Terms of this Agreement, the prevailing party shall be entitled, in addition to
its court costs, to recover its actual legal fees and disbursement costs from the
other party.
30. Privacy Statement
The Company takes steps to ensure it meets privacy principles and requirements
with respect to personal information under applicable Canadian privacy legislation.
The purpose of this statement is to inform our Users and other individuals we deal
with ("you" or "your") how we collect, use, disclose and protect
your personal information. Personal information is information about an identifiable
individual, as more particularly described under applicable privacy legislation.
This statement applies to our collection, use and disclosure of personal information
in Canada.
Personal Information We Collect
The Company, its employees, its agents and representatives collect personal information
in a number of circumstances in the course of providing services to Users. Personal
information we collect may include:
- Contact Information: Name, address, telephone number, email address, fax number,
customer service number and other contact information;
- Financial Information: Credit card numbers, bank name, account details, billing
address, transaction and activity history with the Company;
- Usage
Information and History: The Company’s web portal usernames and passwords, IP address,
customer support ticket history, visit history, payments made and collected, log
info, etc;
- Such other information we may collect with consent or
as permitted or required by law.
Use of Personal Information
The Company generally uses personal information for the following purposes:
- for billing purposes, including managing, administering, collecting or otherwise
enforcing accounts;
- for general administrative purposes and to
ensure compliance with legal, regulatory, insurance, security and processing requirements;
-
for User relations purposes, we may contact Users to ensure their satisfaction
with our services; and
- Otherwise with consent or as permitted or
required by law.
Disclosure of Personal Information
The Company discloses personal information only as necessary to meet legal, regulatory,
insurance, audit, processing and security requirements, with your consent, or as
permitted or required by law. In addition to the above, personal information may
be disclosed to our affiliates for internal audit, management, billing or administrative
purposes. In no event will the Company disclose any personal information about any
User to any third party without the Users express written consent. The Company has
taken security measures to ensure User information is protected against loss, alteration
or misuse. These measures include secure protocols such as SSL when transmitting
private information over the Internet, secure hosting & access controls including
User ID’s and Passwords. User’s personal information, NOT including financial information,
may also be transferred to third party agents or service providers we engage to
provide technical support on our behalf, some of which may be located outside of
Canada. We take reasonable measures to ensure that your personal information that
may be collected, used, disclosed or otherwise processed by these service providers
on our behalf is protected and not used or disclosed for purposes other than as
directed by the Company, subject to legal requirements in foreign jurisdictions
applicable to those organizations, for example lawful requirements to disclose personal
information to government authorities in those countries.
Personal information may be used by the Company and disclosed to parties connected
with the contemplated or actual financing, securitization, insuring, sale, assignment
or other disposal of all or part of the Company or our business or assets, for the
purposes of evaluating and/or performing the proposed transaction. These purposes
may include:
- permitting those parties to determine whether to proceed or continue with
the transaction
- fulfilling reporting, inspection or audit requirements
or obligations to those parties
- Permitting the use and disclosure
of your personal information by those parties (for example, assignees) for substantially
the same purposes as described in this privacy statement.
Our Website
User identification and passwords issued by the Company are the responsibility
of the User to keep safe and confidential. Users must ensure that only authorized
personnel access their accounts. If for any reason you are concerned about this,
please contact us at abuse@littleservices.com. The Company collects
information about visitors to its web sites such as: length of visit, the pages
visited and the referrer. The Company may also choose to use "cookies"
to help track sessions or for other administrative purposes. This information is
for internal use only and helps the Company to improve its service and marketing
strategies to Users. Like most standard web site servers we
may use log files. This includes Internet protocol (IP) addresses,
browser type, Internet service provider (ISP), referring/exit pages, platform type,
date/time stamp, and number of clicks to analyze trends, administer the site, track
User’s movement in the aggregate, and gather broad demographic information for aggregate
use. IP addresses and other log elements are not linked to personally identifiable
information.
Consent
Consent to the collection, use and disclosure of personal information may be given
in various ways. Consent can be express (for example, orally, electronically or
on a form you may sign describing the intended uses and disclosures of personal
information) or implied (for example, when you provide information necessary for
a service you have requested). You may provide your consent in some circumstances
where notice has been provided to you about our intentions with respect to your
personal information and you have not withdrawn your consent for an identified purpose,
such as by using an "opt out" option provided, if any. Consent may be
given by your authorized representative (such as a legal guardian or a person having
a power of attorney). Generally, by providing us with personal information, we will
assume that you consent to our collection, use and disclosure of such information
for the purposes identified or described in this privacy statement, if applicable,
or otherwise at the time of collection. You may withdraw your consent to our collection,
use and disclosure of personal information at any time, subject to contractual and
legal restrictions and reasonable notice. Note that if you withdraw your consent
to certain uses of your personal information, we may no longer be able to provide
certain of our products or services. The Company collects uses and discloses your
personal information with your consent, except as permitted or required by law.
We may be required or permitted under statute or regulation to collect, use or disclose
personal information without your consent, for example to comply with a court order,
to comply with local or federal regulations or a legally permitted inquiry by a
government agency, or to collect a debt owed to us.
Security
We protect your personal information using physical, electronic or procedural
security measures appropriate to the sensitivity of the information in our custody
or control, which may include safeguards to protect against loss or theft, as well
as unauthorized access, disclosure, copying, use or modification. Authorized employees
and agents of the Company who require access to your personal information in order
to fulfill their job requirements will have access to your personal information.
Access, Correction and Contacting Us
The Company may establish and maintain a file of your personal information for
the purposes described above, which will be accessible at 432 Hounslow Avenue, Toronto,
ON M2R 1H6. If you wish to request access or correction of your personal information
in our custody or control, you may write to the above address, attention User Service.
Your right to access or correct your personal information is subject to applicable
legal restrictions. If you wish to make inquiries or complaints or have other concerns
about our personal information practices, you may write to us as described above,
e-mail us at privacy@littleservices.com or telephone us at 1 416 792 2104
Privacy Statement Changes
This privacy statement may be revised from time to time. If we intend to use or
disclose personal information for purposes materially different than those described
in this statement, we will make reasonable efforts to notify affected individuals
in advance, if necessary. If you are concerned about how your personal information
is used, you should contact us as described above or check back at our website periodically
to obtain a current copy of this statement. This privacy statement is effective
as of June 1st, 2006.
Service Announcements
On very rare occasions it is necessary to send out a strictly service related
announcement. For instance, if our service is temporarily suspended for maintenance
we might send Users an e-mail or fax. Generally, Users may not opt-out of these
communications, though they can deactivate their account. However, service related
communications are not promotional in nature.
Service Provider Service
We communicate with our Users on a regular basis to provide requested services
and in regards to issues relating to their account we reply via e-mail or phone,
in accordance with the user's wishes and the Company’s User communication practices.
Legal Disclaimer
Though the Company makes every effort to preserve user privacy, we may need to
disclose personal information when required by law wherein we have a good-faith
belief that such action is necessary to comply with a current judicial proceeding,
a court order or legal process served on the Company or
www.littleservices.com web site.
Web Links
The Company’s web site may contain links to other sites. Please be aware that
the Company is not responsible for the privacy practices of such other sites. We
encourage our users to be aware when they leave our site and to read the privacy
statements of each and every web site that collects personally identifiable information.
This privacy statement applies solely to information collected by
www.littleservices.com web site and through its contact with Service Providers
and users.
Surveys and Feedback Requests
From time-to-time the Company may request information from Service Providers and
Users via surveys and feedback requests. Participation in these surveys is completely
voluntary and the user therefore has a choice whether or not to disclose this information.
The requested information typically includes contact information only. Contact information
will be used only to facilitate communication between the Company and survey participants.
Anonymous survey information will be used for purposes of monitoring or improving
the use and satisfaction of the Company’s services. Users’ personally identifiable
information is not shared with third parties unless we give prior notice and choice.
Though we may use an intermediary to conduct these surveys or contests, they may
not use Users’ personally identifiable information for any secondary purposes.
Referrals
If a Service Provider or User elects to use our referral service for informing
a friend about our site, the company asks them for the friend’s name and e-mail
address. The company will send the friend a one-time e-mail inviting them to visit
the site. Referral information will be stored for the purpose of paying referral
incentives and commissions.
Agents
The Company uses a credit card processing company to bill Service Providers for
services as well as to bill Users/Customers for purchase of pre-paid credits detailed
under the “Little Credits” program. Credit card transactions are processed by our
Credit Card processors who have the confidentiality of transactions covered by their
privacy policy. They perform secure encrypted credit card transactions for thousands
of companies and have stringent security measures in place. They do not retain share,
store or use personally identifiable information for any purposes other than processing
credit card transactions.
Children
The Company does not intend to collect any personally identifiable information
from individuals under the age of 13. Children should always request permission
from their parent or guardian prior to submitting their personal information online.
If a child has provided the Company with personally identifiable information, child's
parent or guardian should contact the Company if they would like to request such
information to be deleted from the Company’s records. The Company will make all
reasonable efforts to remove personally identifiable information of the child from
its files and databases.
Notification of Changes
If the Company decides to change its privacy policy, it will post those changes
to this privacy statement, the news page, and other places it deem appropriate so
our users and service providers are always aware of what information is collected,
how it is used it, and under what circumstances, if any, the Company discloses it.
If, however, the Company is going to use users’ personally identifiable information
in a manner different from that stated at the time of collection we will notify
users by posting a notice on our web site for 30 days.
Contact Information
Questions or suggestions regarding this privacy policy? Please contact us at: Little
Services Gateway Inc., 432 Hounslow Avenue, Toronto, ON M2R 1H6, Canada or via email
at privacy@littleservices.com
31. Cancellation Policy
Users can cancel their Account with the Company either electronically by email,
phone and fax or by regular mail as per details provided under our “Contact Us”
section. If account cancellation is requested, all outstanding amounts must be paid
in full to the Service Providers account if applicable to be eligible for cancellation.
The User is also obligated to honor outstanding service requests/orders before the
cancel date.