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User Agreement

This agreement (“Agreement”) is made between:

Little Services Gateway Inc, with its principal place of business at 432 Hounslow Avenue, Toronto, Canada ON M2R 1H6 ("Company")

AND:

“USER”

Wherein “USER” refers to any Customer that uses the Company’s website to order/request services from Service Providers.

THE USER ACKNOWLEDGES THAT THE TERMS AND CONDITIONS OF THIS AGREEMENT HAVE BEEN MADE AVAILABLE TO THEM AND HAVE BEEN REVIEWED BY THE USER PRIOR TO THEIR ORDERING/REQUESTING SERVICES FROM SERVICE PROVIDER THROUGH THE WEBSITE OPERATED BY THE COMPANY. THE USER FURTHER ACKNOWLEDGES THAT SUBMISSION OF THE REQUEST TO THE COMPANY (“REGISTRATION REQUEST”) EITHER ELECTRONICALLY OR OTHERWISE TO BE SET UP AS A REGISTERED USER FOR ORDERING/REQUESTING SERVICES THROUGH www.littleservices.com CONSTITUTES ACCEPTANCE OF THIS AGREEMENT AND WILL BIND THE USER TO ALL OF THE TERMS AND CONDITIONS HEREOF.

Whereas the Company operates a services marketplace through its web portal www.littleservices.com and the Service Provider is offering its services to “USERS” through the said services marketplace and in consideration of the mutual promises and covenants made herein, the Company and the USER agree as follows:

1. Definitions

“Agreement” refers to this document and other documents that may be exchanged/updated from time to time.

“Company” or “Company’s” refers to Little Services Gateway Inc., with its registered office at 432 Hounslow Avenue, Toronto, ON M2R 1H6 (first party to Agreement)

“Service Provider” refers to the party providing the services, its owner, its officers, agents, employees, partners and anyone otherwise authorized to act on behalf of the “Service Provider”.

“Customers” or “Users” means any person using the Company’s online portal to place orders with the “Service Provider” or buying pre-paid “Little Credits” as described herein under.

“Online Portal” or “Web portal” or “Web presence” or “Web site” refers to www.littleservices.com

2. Services

Subject to the terms and conditions of this Agreement, the Company will provide the Services specified in Exhibit A (the "Service Description"). Subject to the Users right to terminate this Agreement as provided herein, the Company may expand or contract the scope of the Services or terminate this Agreement for any reason by notifying the Users 30 days in advance of such change unless the change is necessitated as described under clause 17.  The Users continued use of the Company’s Services after modification of these Services constitutes their acceptance of the modifications.

3. Rights to the Company’s Intellectual Property

The User shall not enjoy any rights to or otherwise use any trade mark, trade name, copyright, logo, symbols, coined word or combination of words, or any other intellectual property whatsoever owned or used by the Company as well as displayed on its website (www.littleservices.com).

4. Registration Obligations

In consideration of use of the Service, the User agrees to provide true, accurate, current and complete information about itself as prompted in Enrollment/Registration, and maintain and promptly update its Account including but not limited to Address, billing address, email address and other data to keep it true, accurate, current and complete. If the User provides any information that is untrue, inaccurate, not current or incomplete, or the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, the Company has the right to suspend or terminate the Users account and refuse any and all current or future use of the Service (or any portion thereof).

5. Service Requests

An order or request for service by a Customer/User from a Service Provider for the Services offered by the Service Provider (as per the Registration Information provided now or as amended from time to time) and placed through the web portal www.littleservices.com which is emailed and/or faxed to the Service Provider by the Company constitutes a valid Service Request.

6. User Obligations

The User is obligated to accept the agreed upon requested services from the Service Provider at the quoted price as per the menu, pricing and terms appearing on www.littleservices.com. User acknowledges that the Company is not liable for any non-provision of the agreed services by the Service Provider either partially or in full. The User is obligated to keep to/meet scheduled appointments with Service Providers. The User also acknowledges that they are obligated to pay all dues in full for transactions scheduled or processed through the Company and its web portal. Further, the User agrees to provide the Company a valid and functioning email address at the time of Enrollment/Registration & keep that information duly updated.

7. Scheduling

The Company’s online scheduling functionality offers Customers/Users the opportunity to schedule and order for services from Service Providers who agree to the terms and conditions of the service via the Internet by using a web portal (www.littleservices.com) belonging to the Company. To use the Service, the User must obtain access to the Internet, either directly or through devices that access web-based content, and pay any service fees associated with such access. In addition, they must provide all equipment necessary to make such connection to the Internet, including a computer and modem or other access device to be able to fully use the services provided by the Company. Orders or Service requests are either faxed and/or emailed by the Company to the Service Providers.

User acknowledges that orders/service requests may be rescheduled by the service provider by contacting the Customer/User or rescheduled by the Customer by contacting the Service Provider. User hereby accepts that the Company is not liable or responsible in any way for the timing or fulfillment of the order and is purely a bridge between the Service Provider and the Customer for initiating the initial Order/Service Request. Scheduled orders will appear both on the Service Provider and Customer’s online schedulers accessible through www.littleservices.com

& the details therein will reflect the original Order/Service request and it is the responsibility of the Service Provider and Customer to update their respective schedulers in the event the appointment is rescheduled by mutual consent. The User acknowledges and accepts all the above without any limitations.

Notwithstanding any of the above, the User hereby acknowledges and accepts that the Company is not liable for any missing or incorrect Orders/Service requests or for any losses suffered on account of the operation of the scheduling functionality.

8. Order/Service Request Processing and Handling

Orders/Service Requests placed by the Customer through the web portal will be faxed and/or emailed by the Company to the Service Provider. The User acknowledges and accepts that they are obligated to accept the services requested as per the terms and conditions outlined at the time of their scheduling/order placement through the Company with a Service Provider and modified thereafter from time to time. Once an Order/Service request is accepted and scheduled by the Service Provider, changes to the service request and/or date/time of providing the service can only be done after obtaining necessary consent of the Customer.

Users agrees that they will pay the Service Providers directly for the total amount of Orders/Service requests placed through the Company’s portal including all applicable taxes with the exception of those Orders/Service requests for which the Customer chooses to pay using the “Little Credits” (as defined and detailed under Clause 11 below) facility offered by the Company.

The Service Provider is responsible for providing customer service to its customers for the services provided/to be provided by it. The User hereby acknowledges and agrees that the Company is not in any way responsible for the provisioning of the service, quality of the services rendered or any other aspects of the service itself including the pricing. The Service Provider is obligated to provide a valid and functioning customer service contact telephone number to the Company which would be displayed to the Customer as part of the Order/Service Request confirmation.

9. Billing & Payments

User hereby acknowledges and agrees that they are solely responsible for directly paying Service Providers for service requests/orders placed through the portal with the Service Providers at the price plus taxes indicated on the portal except in instances wherein such Orders/Service requests including payment and taxes applicable thereof are paid for using the Company’s “Little Credits” program. Orders/Service Requests inclusive of applicable taxes paid for using the Little Credits facility will be honored by the Service Provider for fulfillment of Services.

10. Little Credits Program

The Company offers a program called “Little Credits” that allows Customers/Users to purchase prepaid credits by debiting their credit cards for a dollar value which are then credited to their account (Users/Customers are defined as those persons using the website to order services) held with Little Services Gateway Inc. These credits can only be used towards paying for services including applicable taxes ordered with service providers through www.littleservices.com. In the event the User of the services provided by the Service Provider chooses to buy prepaid credits and use it to order services from the Service Provider, the Order/Service request will reflect the pre-payment and the Service Provider will honor such orders/service requests and will not collect any monies for providing the services defined in the faxed and/or emailed Order/Service request provided to the Service Provider. Little Credits balances are not transferable to any other account holder nor can this be paid back to a customer. The balances once created and credited to an account can only be used for scheduling/ordering services at the www.littleservices.com.

11. Loyalty Points and Redemption

The Company Customers who use the fixed value Little Credits feature to pay for services scheduled with service providers receive points under the Company’s “Little Extras” program on the basis of 1 point for every Canadian Dollar of spends using the “Little Credits” program. These points can be redeemed by Customers at a minimum of every 1000 point level to obtain a C$25 Little Credits that can then be used to schedule services with and pay any of the participating Service Providers.

Redemption Formula
Little Extras Point Level Little Credits (C$)
1000 C$ 25

Redemption can be done at a minimum of 1000 points as also in larger 1000 point increments (example 3000, 4000 points etc).Redemption can be initiated by Customer by signing onto their Account with the Company.

12. Disputes and Dispute Resolution

User agrees that the Company’s records are conclusive evidence of Users dealings with the Company unless the User provides clear proof that the Company’s records are wrong or incomplete. User agrees not to object to the admission of the Company’s records as evidence on any legal proceeding on the ground that such records are not originals, are not in writing, are hearsay, or are documents containing information extracted from a computer. Unless the Company, in its absolute discretion advises the User otherwise, if there is any discrepancy between information communicated through the Company’s system and information contained in any of the Users Account or otherwise, the information contained in such Account will be deemed to be correct and the Company’s online information will be deemed to be amended accordingly.

In the event of dispute between Service Provider and User, the User hereby agrees to settle any such disputes directly with the Service Provider. In the event there is any dispute between the Company and User, both shall attempt to resolve the dispute through discussions.

13. Conflicts

Neither the course of conduct between the Company and the Service Provider nor trade practices shall act to modify the provisions of the Terms and Conditions.

14. Member Account, Password and Security

User will receive a password to be used with their chosen logon I.D. upon completing the Registration/Enrollment process. User is responsible for maintaining the confidentiality of the password and login I.D, and is fully responsible for all activities that occur under their password or login I.D. Users agree to immediately notify the Company of any unauthorized use of their password or login I.D or any other breach of security, and ensure that they exit from their account at the end of each session. User agrees that the Company cannot and will not be liable for any loss or damage arising from Users failure to comply with this Section or from any loss or damage arising from the actions of any third party.

15. Infrastructure Availability

The Company will use its best efforts to ensure critical infrastructure availability at all times and in line with market practices. However, the Company is dependant on external co-location data centre providers for infrastructure and solution availability and thus cannot guarantee conformity with any specific availability parameters.

16. Temporary Service Suspension

The User agrees that from time to time, it may be necessary for the Company to temporarily suspend Services for technical reasons or to maintain the network, the hardware, the application or any other facilities as applicable, the timing of which will be determined by the Company. The Company will attempt to provide the User with reasonable advance notice of the temporary suspension of Services by posting such notifications on its web site.

17. Emergency Service Suspension

The Company may at any time and from time to time suspend Services without notice where necessary, acting reasonably, to prevent the improper or unlawful use of the Company’s services or application by the User or any other person. The Company will provide the User with notice following such an emergency suspension to advice of the reasons for the suspension.

18. Data Backups

The Company does not offer guaranteed data backup services as its application is co-located externally with a data center service provider. The Company is reliant on the reliability of its remote backup and/or the restore process which is generally considered reliable. However, because of the technical limitations regarding backups on live servers and the possibility of data corruption on backup or restore, the Company cannot guarantee all or any data can be restored from any particular backup. The User acknowledges that the Company will have no liability whatsoever for any claim or loss resulting from a failed backup and/or restore procedure.

19. Termination of Agreement

If the User breaches any of its obligations under this Agreement or the Acceptable Use Policy (Clause 26 of this document) and incorporated into this Agreement, the Company may terminate this Agreement immediately and without prior notice. The Company may also terminate this Agreement upon the giving of not less than thirty (30) days' prior written notice to the User. The User may cancel this Agreement as provided for in Clause 31 of this document. In the event the scope of Services provided to User is unilaterally changed by the Company as contemplated in Clause 2 hereof, the User shall be permitted to terminate the Agreement at any time prior to the date that the change proposed by the Company is to take effect.

20. Limitation of Liability

USER AGREES THAT NEITHER THE COMPANY NOR ANY OF ITS MEMBERS, SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES OR REPRESENTATIVES WILL AT ANY TIME BE HELD LIABLE FOR ANY LOSS OF BUSINESS OR INJURIES OR LOSSES TO PERSONS OR PROPERTY FROM WILLFUL, ACCIDENTAL OR MISTAKEN SUSPENSION OR DELETION OF USER INFORMATION OR DATA. The USER acknowledges and agrees that in no event will the Company or any of its members, shareholders, directors, officers, employees or representatives (collectively, the "LITTLE SERVICES GATEWAY Indemnitees") be liable for any special, indirect, consequential, punitive or exemplary damages, or economic damages (including but not limited to damages for loss of profits or revenues, loss of data, or loss of use) in connection with this Agreement, even if THE COMPANY has been advised of the possibility of such damages.

21. Indemnity & Warranties

The USER will indemnify and save harmless the Company, its Directors and Employees from and against all damages, losses, liabilities, fines, costs and expenses (including actual legal fees and costs), incurred by or awarded, asserted or claimed against the Company in connection with this Agreement which are attributable, in whole or in part, to any negligent or willful activities or omissions of the USER or any breaches by the USER of its obligations under this Agreement. USER ACKNOWLEDGES USING THE SERVICES AT OWN RISK. THE SERVICES ARE DISTRIBUTED ON AN "AS IS" BASIS AND "AS AVAILABLE" BASIS AND THERE MAY BE DELAYS, OMISSIONS, ERRORS OR INACCURACIES IN SUCH INFORMATION AND DATA. THE SERVICES ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER THE LAWS APPLICABLE TO THE TERMS AND CONDITIONS. USER HEREBY AGREES TO BEAR ANY AND ALL LIABILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICES OR INABILITY TO USE THE SERVICES OR OUT OF ANY BREACH OF ANY WARRANTY.NONE OF THE COMPANY, ANY LICENSOR, EMPLOYEE, AFFILIATE OR AGENT OF THE COMPANY OR ANYONE ELSE INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SERVICES (EACH, A "PROVIDING PARTY") WARRANTS THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE, OR MAKES ANY WARRANTY AS TO THE RESULTS TO BE OBTAINED FROM USE OF THE SERVICES OR FROM ANY INVESTMENT DECISION MADE USING THE DATA, INFORMATION, OR TRANSACTIONS PROVIDED BY THE SERVICES.

22. Governing Law

This Agreement shall be interpreted in accordance with and be governed in all respects by the laws of the Province of Ontario and the laws of Canada applicable therein. The courts of Ontario shall have exclusive jurisdiction to entertain any action or proceeding brought by the parties in connection with this Agreement or any alleged breach of this Agreement.

23. User Acknowledgement

The User acknowledges that it accepts all risk of any unauthorized or illegal use of the Company’s portal and network or any inter-connected network by third parties. The Company provides no warranties, makes no representations, and accepts no liability for the unauthorized or illegal access whatsoever.

24. Electronic Commerce

The User acknowledges that they are solely responsible for all aspects of its online presence through the Company’s portal. This includes, but is not limited to: a) the accuracy of statements made online and b) the placement of orders/service requests.

25. Administrative & System Access

The Company, its management team, its technology partners and hosting provider retains the right to applicable administrative access to any and all accounts enrolled and operating on its web portal for the purposes of software upgrades, hardware upgrades, data back ups, data warehousing, datacenter, network, server maintenance, accounting, billing, rewards programs, customer service and related activities. Appropriate access may also be needed to be provided to card processors, associations, governments and their departments, regulatory authorities, etc where deemed necessary. The User hereby acknowledges and consents to the above.

26. Acceptable Use Policy

Users must exercise a high degree of judgment and responsibility with respect to their use of the Company’s services and they must comply at all times with the policies and terms laid out in this Agreement. If a User engages in any of the prohibited conduct identified below, this policy will be deemed to be violated and the Company reserves the right to terminate its relationship with the User. Prohibited Conduct may include but are not restricted to system abuses, posting of adult content and links, sending unsolicited email, Illegal Content, etc. Any use of the Company’s applications, systems and system resources that disrupts the normal use of the system for the Company’s other Users and Service Providers is considered to be abuse of system resources and is grounds for administrative intervention. Some examples of abuse include but is not limited to multiple enrollments for the same individual, creation of fictional Customer profiles and login accounts, impersonating other Service Providers and Users in creating appointments for any business account (including own), running load tests and denial of service attacks against www.littleservices.com. The Company does not monitor or control all the activities of the Users. The User assumes all responsibility and liability relating to its Internet activities.

27. Severability and Waiver

If any provision of this Agreement is held invalid or unenforceable for any reason by a court of competent jurisdiction, the offending provision will be severed but the remaining provisions will continue in full force without being impaired or invalidated in any way. The waiver by either party of a breach of any provision of this Agreement will not operate or be interpreted as a waiver of any other or subsequent breach.

28. Relationship of Parties

No agency, partnership, joint venture, or employment relationship is created by this Agreement and neither party has the power to bind the other party.

29. Legal Fees and Costs

In the event that any legal action becomes necessary to enforce or interpret the

Terms of this Agreement, the prevailing party shall be entitled, in addition to its court costs, to recover its actual legal fees and disbursement costs from the other party.

30. Privacy Statement

The Company takes steps to ensure it meets privacy principles and requirements with respect to personal information under applicable Canadian privacy legislation. The purpose of this statement is to inform our Users and other individuals we deal with ("you" or "your") how we collect, use, disclose and protect your personal information. Personal information is information about an identifiable individual, as more particularly described under applicable privacy legislation. This statement applies to our collection, use and disclosure of personal information in Canada.

Personal Information We Collect

The Company, its employees, its agents and representatives collect personal information in a number of circumstances in the course of providing services to Users. Personal information we collect may include:

  • Contact Information: Name, address, telephone number, email address, fax number, customer service number and other contact information;
  • Financial Information: Credit card numbers, bank name, account details, billing address, transaction and activity history with the Company;
  • Usage Information and History: The Company’s web portal usernames and passwords, IP address, customer support ticket history, visit history, payments made and collected, log info, etc;
  • Such other information we may collect with consent or as permitted or required by law.

Use of Personal Information

The Company generally uses personal information for the following purposes:

  • for billing purposes, including managing, administering, collecting or otherwise enforcing accounts;
  • for general administrative purposes and to ensure compliance with legal, regulatory, insurance, security and processing requirements;
  • for User relations purposes, we may contact Users to ensure their satisfaction with our services; and
  • Otherwise with consent or as permitted or required by law.

Disclosure of Personal Information

The Company discloses personal information only as necessary to meet legal, regulatory, insurance, audit, processing and security requirements, with your consent, or as permitted or required by law. In addition to the above, personal information may be disclosed to our affiliates for internal audit, management, billing or administrative purposes. In no event will the Company disclose any personal information about any User to any third party without the Users express written consent. The Company has taken security measures to ensure User information is protected against loss, alteration or misuse. These measures include secure protocols such as SSL when transmitting private information over the Internet, secure hosting & access controls including User ID’s and Passwords. User’s personal information, NOT including financial information, may also be transferred to third party agents or service providers we engage to provide technical support on our behalf, some of which may be located outside of Canada. We take reasonable measures to ensure that your personal information that may be collected, used, disclosed or otherwise processed by these service providers on our behalf is protected and not used or disclosed for purposes other than as directed by the Company, subject to legal requirements in foreign jurisdictions applicable to those organizations, for example lawful requirements to disclose personal information to government authorities in those countries.

Personal information may be used by the Company and disclosed to parties connected with the contemplated or actual financing, securitization, insuring, sale, assignment or other disposal of all or part of the Company or our business or assets, for the purposes of evaluating and/or performing the proposed transaction. These purposes may include:

  • permitting those parties to determine whether to proceed or continue with the transaction
  • fulfilling reporting, inspection or audit requirements or obligations to those parties
  • Permitting the use and disclosure of your personal information by those parties (for example, assignees) for substantially the same purposes as described in this privacy statement.

Our Website

User identification and passwords issued by the Company are the responsibility of the User to keep safe and confidential. Users must ensure that only authorized personnel access their accounts. If for any reason you are concerned about this, please contact us at abuse@littleservices.com. The Company collects information about visitors to its web sites such as: length of visit, the pages visited and the referrer. The Company may also choose to use "cookies" to help track sessions or for other administrative purposes. This information is for internal use only and helps the Company to improve its service and marketing strategies to Users. Like most standard web site servers we may use log files. This includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track User’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses and other log elements are not linked to personally identifiable information.

Consent

Consent to the collection, use and disclosure of personal information may be given in various ways. Consent can be express (for example, orally, electronically or on a form you may sign describing the intended uses and disclosures of personal information) or implied (for example, when you provide information necessary for a service you have requested). You may provide your consent in some circumstances where notice has been provided to you about our intentions with respect to your personal information and you have not withdrawn your consent for an identified purpose, such as by using an "opt out" option provided, if any. Consent may be given by your authorized representative (such as a legal guardian or a person having a power of attorney). Generally, by providing us with personal information, we will assume that you consent to our collection, use and disclosure of such information for the purposes identified or described in this privacy statement, if applicable, or otherwise at the time of collection. You may withdraw your consent to our collection, use and disclosure of personal information at any time, subject to contractual and legal restrictions and reasonable notice. Note that if you withdraw your consent to certain uses of your personal information, we may no longer be able to provide certain of our products or services. The Company collects uses and discloses your personal information with your consent, except as permitted or required by law. We may be required or permitted under statute or regulation to collect, use or disclose personal information without your consent, for example to comply with a court order, to comply with local or federal regulations or a legally permitted inquiry by a government agency, or to collect a debt owed to us.

Security

We protect your personal information using physical, electronic or procedural security measures appropriate to the sensitivity of the information in our custody or control, which may include safeguards to protect against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Authorized employees and agents of the Company who require access to your personal information in order to fulfill their job requirements will have access to your personal information.

Access, Correction and Contacting Us

The Company may establish and maintain a file of your personal information for the purposes described above, which will be accessible at 432 Hounslow Avenue, Toronto, ON M2R 1H6. If you wish to request access or correction of your personal information in our custody or control, you may write to the above address, attention User Service. Your right to access or correct your personal information is subject to applicable legal restrictions. If you wish to make inquiries or complaints or have other concerns about our personal information practices, you may write to us as described above, e-mail us at privacy@littleservices.com or telephone us at 1 416 792 2104

Privacy Statement Changes

This privacy statement may be revised from time to time. If we intend to use or disclose personal information for purposes materially different than those described in this statement, we will make reasonable efforts to notify affected individuals in advance, if necessary. If you are concerned about how your personal information is used, you should contact us as described above or check back at our website periodically to obtain a current copy of this statement. This privacy statement is effective as of June 1st, 2006.

Service Announcements

On very rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send Users an e-mail or fax. Generally, Users may not opt-out of these communications, though they can deactivate their account. However, service related communications are not promotional in nature.

Service Provider Service

We communicate with our Users on a regular basis to provide requested services and in regards to issues relating to their account we reply via e-mail or phone, in accordance with the user's wishes and the Company’s User communication practices.

Legal Disclaimer

Though the Company makes every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on the Company or www.littleservices.com web site.

Web Links

The Company’s web site may contain links to other sites. Please be aware that the Company is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by www.littleservices.com web site and through its contact with Service Providers and users.

Surveys and Feedback Requests

From time-to-time the Company may request information from Service Providers and Users via surveys and feedback requests. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information only. Contact information will be used only to facilitate communication between the Company and survey participants. Anonymous survey information will be used for purposes of monitoring or improving the use and satisfaction of the Company’s services. Users’ personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use Users’ personally identifiable information for any secondary purposes.

Referrals

If a Service Provider or User elects to use our referral service for informing a friend about our site, the company asks them for the friend’s name and e-mail address. The company will send the friend a one-time e-mail inviting them to visit the site. Referral information will be stored for the purpose of paying referral incentives and commissions.

Agents

The Company uses a credit card processing company to bill Service Providers for services as well as to bill Users/Customers for purchase of pre-paid credits detailed under the “Little Credits” program. Credit card transactions are processed by our Credit Card processors who have the confidentiality of transactions covered by their privacy policy. They perform secure encrypted credit card transactions for thousands of companies and have stringent security measures in place. They do not retain share, store or use personally identifiable information for any purposes other than processing credit card transactions.

Children

The Company does not intend to collect any personally identifiable information from individuals under the age of 13. Children should always request permission from their parent or guardian prior to submitting their personal information online. If a child has provided the Company with personally identifiable information, child's parent or guardian should contact the Company if they would like to request such information to be deleted from the Company’s records. The Company will make all reasonable efforts to remove personally identifiable information of the child from its files and databases.

Notification of Changes

If the Company decides to change its privacy policy, it will post those changes to this privacy statement, the news page, and other places it deem appropriate so our users and service providers are always aware of what information is collected, how it is used it, and under what circumstances, if any, the Company discloses it. If, however, the Company is going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our web site for 30 days.

Contact Information
Questions or suggestions regarding this privacy policy? Please contact us at: Little Services Gateway Inc., 432 Hounslow Avenue, Toronto, ON M2R 1H6, Canada or via email at privacy@littleservices.com

31. Cancellation Policy
Users can cancel their Account with the Company either electronically by email, phone and fax or by regular mail as per details provided under our “Contact Us” section. If account cancellation is requested, all outstanding amounts must be paid in full to the Service Providers account if applicable to be eligible for cancellation. The User is also obligated to honor outstanding service requests/orders before the cancel date.



I have read the user agreements provided in this website and the terms and conditions governing our registration to be a customer/user and accept all the clauses therein.